We want your shopping experience at The Kemist to be an enjoyable one and we do hope you love each and every item you purchase.

Should you however order items that are unsuitable for what ever reason, we are here to make your returns as smooth as possible. You can email us at ContactUs@thekemist.com if you have any questions.

 

CANCELLATIONS

 

You may email us at ContactUs@thekemist.com up to 12hours after placing your order to request a cancellation.

After this time we regret that it may be too late for your order to be cancelled.

 

RETURNS

 

We have a 14-day return policy, which means you have 14 days after receiving your item to return it to 

TAO: THE KEMIST
LEYTON INDUSTRIAL VILLAGE
UNIT 45B
ARGALL AVENUE
LONDON E10 7QP
United Kingdom
 
  • You are eligible for a refund or exchange or store credit for NON 'Made to order' and sale / discounted piece(s) if they are returned in their original state unworn, without damage, makeup or deodorant stains with their tags attached to the label.
  • SALE Purchases are FINAL! No Exchanges or Refunds
  • WE WILL NOT UNDER ANY CIRCUMSTANCES EXCEPT RETURNS ON SAMPLE/CLEARANCE SALE ITEMS
  • Please include your order invoice and reason for return with the merchandise for tracking purposes
  • Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling to avoid restock fee.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Availability of a replacement item is not guaranteed.
  • Damages must be reported within 1 calendar day of receiving merchandise or cannot be returned on that basis.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
  • Original shipping is not refundable.
  • Returns are processed within 5-7  business days of receiving your return. We will send you an email confirmation when your return has been received and the Store credit / refund, Minus shipping cost has been issued.
  • Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.  Clothing patterns may also vary.  These situations do not qualify as defects or qualify for refunds.
  • Granted refunds may take up to  7 working days to be processed and transferred back into your account.
  • We recommend tracking and insuring and keeping your shipping receipts until your return is processed. The Kemist is not responsible for damaged, missing or packages lost in transit.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take upto 7 working days for your bank or credit card company to process and credit your account.